If you’ve used the support tab in Blackboard in the past you may have noticed that it’s no longer a tab on the right side of the screen but a button at the bottom right corner.
The form of the button isn’t the only thing that’s changed. This summer EesySoft, the company that provides this tool and some reporting tools we use, upgraded their system to provide context sensitive help. So if you are using the Grade Center the system knows and offers you help on using the Grade Center.
The system also recognizes if you are a student or instructor and provides help links related to your role. So faculty see help related to creating content, assignments, and grading while students see help related to accessing content, submitting assignments, and viewing grades.
If you need help with Blackboard, it’s only a click away!